Privacy Policy

1. Who We Are

Stack Support Holdings (Pty) Ltd. (“Stack Support”, “we”, “us”, “our”) operates the Stack Support platform and website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and email address (via contact forms and account registration)
• Company name and size
• Information about your operational challenges and current tools
• Payment and billing information (processed by PayPal)
• Any other information you choose to provide

We automatically collect certain information when you visit our website, including:

• Usage data via Google Analytics (GA4), including pages visited, time spent, and referral sources
• Device and browser information
• IP address (anonymised)

3. How We Use Your Information

• To provide, maintain and improve our services
• To process transactions and manage subscriptions
• To respond to your enquiries and provide support
• To send operational communications related to your account or services
• To analyse website usage and improve user experience
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — database and authentication infrastructure
• PayPal — payment processing for subscriptions
• Google Analytics (GA4) — website analytics
• Resend — transactional email delivery
• Vercel — website hosting

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When data is no longer required, we securely delete or anonymise it.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing where applicable
• Request a copy of your data in a portable format

7. Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this page.

9. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at hello@stack.support.